Mobile X Operator App
Mobile X is a mobile operator company that provides mobile SIM cards and related services to customers. X Mobile does not have any physical shops, so ordering Mobile X SIM cards, obtaining a phone number, and managing one’s package are all done through the mobile app. We want to design our app in line with our business objectives.
Task
My task was to design the entire Mobile X business as a digital-first mobile operator from the ground up. This involved creating the company’s visual identity, including the logo, as well as designing the app’s user interface, prototype, flowcharts, and functional structure. I developed a seamless user experience that allows customers to order SIM cards, manage their plans, and access services—all within a fully digital ecosystem.
Role/Services
Academically
Istanbul Technichal University
Category & Year
Business Objectives
- … to increase the number of customers who enroll in our digital mobile operator.
- … to shorten our onboarding process within the limitations of laws and legislations.
- … to make people aware of our offering and its advantages.
- … to have customers trust our brand.
- … to help them prepare their own package easily and let this ease be a reason to select our brand.
- … customers to feel that the package they prepared is almost an object of desire that they want to talk about and that can be shared through social media.
- … to enable customers to purchase add-on packages easily whenever they run out of their original one.
- … to display their usage of separate packages in an easy and understandable way.
- … customers to identify/select their mobile number easily during onboarding.
- … customers who usually reach their package limit without reaching the end of their renewal period to increase their package limit.
- … to reward customers who have a monthly package that is over a certain limit.
- … customers to save their credit cards easily.
- … to solve their problems and respond to their inquiries with cost-effective methods like chat systems.
Customer Insight:
We target all age, income, and education groups.
Design File
This design file contains
Research – Styles – Components – Function List – User Interfaces & Flow Charts & Prototype.
Please pay attention to the page and layer names while exploring.